For the latest information about COVID-19 from the CMOH and Government of Yukon, click here ›

Don't Put Your Health on Hold

Your ongoing health is important, even in the midst of a pandemic. If you have a concern, a chronic health condition, or need to renew medications, don’t wait. Doctors are now offering more in-person visits. Call your doctor for your regular health needs.

Q. Is my doctor’s office still open?

A. Yes. Your doctor’s office and community health centre are open. The front door may be locked, so you need to phone ahead to book an appointment. Doctors can offer phone, virtual, or in-person appointments.

Q. What is a “virtual visit”, exactly?

A. A virtual visit is a live, two-way, audio-visual communication that allows you and your doctor to meet in real time, from any location. In general, you can use any device with a camera and microphone. 

Q. Isn’t a health facility the most likely place to catch COVID-19 right now?

A. Now more than ever, medical clinics and other health facilities are taking all necessary steps to keep you safe. This includes:

  • Screening patients on the phone and at entry, and redirecting potential COVID-19 patients to the Respiratory Assessment Centre 
  • Reducing the number of patients in common waiting rooms in keeping with social distancing advice
  • Following all cleaning protocols and advice from the Yukon’s Chief Medical Officer to increase the disinfection of common areas and exam rooms

Q. I’ve heard doctors are overwhelmed with COVID-19 cases. Isn’t it better not to burden them with my regular health concerns?

A. Doctors are still available to help you. If you ignore your health now, it could lead to bigger problems for you and the health system later. Call your doctor for advice. They can offer phone, in-person or virtual appointments. 

Q. Is a virtual visit secure?

A. Virtual appointments are safe and secure when you use the app that your doctor provides. This app is HIPMA-compliant and uses encrypted peer-to-peer audio and video. Just like anything else you do online, like shopping and email, there are things you can do to improve the confidentiality of your virtual visit:

  • Use your own computer/device when possible
  • Participate in a virtual visit in a private setting

Call your doctor if you have questions or concerns about the security and privacy of a virtual appointment. 

Q. How do I get my prescription refilled? 

A. Don’t put off refilling your prescriptions. Call your doctor to make an appointment like you always have. They can offer phone, in-person or virtual visits. 

Q. I’m not sure if I am sick enough to go to the doctor. What should I do?

A. Call your doctor to ask for advice. They will help you decide if you need to see a doctor now, or if you can wait. They can offer phone, in-person or virtual appointments. 

Q. Can I still go to the emergency room if I need immediate medical care?

A. If you require urgent care, go to emergency services at your local hospital or health centre. To call an ambulance, dial 911.

Q. Should I see my doctor if I have flu-like symptoms and I think I may have COVID-19?

A. If you live in one of the communities, call your local health centre to arrange for testing. If you live in Whitehorse, call 811 or go to the Respiratory Assessment Centre at the Yukon Convention Centre.